Glynn Rodean -There are many different functions a BDC can perform. Some of the most popular ... in-house BDCs performing well include: working Internet leads, working purchased leads, taking incoming sales calls from advertising and direct mail and ...
Rick Gibbs -Despite current economic conditions, the rate of technological change continues to grow at exponential rates. This is extremely important to your dealership because it ultimately affects the way consumers shop and make purchase decisions...
Greg Goebel - Last year at this time I was preparing to run my first marathon. It was a goal I set for myself a decade ago, but had never come close to accomplishing. This time was different however, as I had armed myself with a proven training plan. By executing it, I was able to cross one more thing off my “Bucket List.” ...
Brent Carmichael - How would your collection department CSI (Customer Service Index/Indicator) measure up to everyone else’s in the BHPH industry? Most BHPH operators haven’t given it a second thought. As yet, there hasn’t been a...
There are two ways to address workman's compensation. The first is risk management.... The second is before and after the injury that has occurred.
Greg Goebel - Rick has added you as a friend on Facebook. We need to confirm that you know Rick in order for you to be friends on Facebook,” read the e-mail in my inbox. That is how it all started in mid-December while I was recovering from surgery. My thought was, what the heck is Rick doing? We are already friends. I have all his phone numbers and his ...
Ryan Linnehan - Just as there are many methods of communication for dealing with your spouse, there are also lots of ways we can communicate with customers, all of which are important, but some are more...
Harlene Doane - A penny by itself just isn’t worth much any more. However, pennies still add up to dollars and several dollars can change your bottom line. Lately, in an effort to change the bottom line, many dealers have taken the time to review their operations to squeeze out ...
Harlene Doane - A penny by itself just isn’t worth much any more. In some European countries they don’t even accept one-cent coins, instead opting to round everything to the nearest five-cent piece. However, pennies still add up to dollars and several dollars can change your bottom line. Lately, in an effort to change the bottom line, many dealers have taken the ...
Jacob Lawson - How many times have you bent over backwards to put a special finance deal together? How many times have you been able to get the same deal done when those customers come back ready to trade in their vehicle? I think you will find the answers to those questions to be at completely different ends of the spectrum ...
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