Glynn Rodean - The Internet can be your best friend or your worst enemy. To effectively communicate and maintain strong relationships with Internet customers, responses to inquiries must be immediate and consistent and you must interact with customers on the latest Web 2.0 Internet avenues.
Greg Wells - It happened one Thanksgiving Day. My mom and her sisters gathered around the dining room table and placed a 1,000-piece jigsaw puzzle. I’d seen them do it every Thanksgiving Day of my life.
Bill Leslie - That was an odd comment, so I asked him what he meant. "They don't like their customers, and they don't like their own business. They are rude, and expensive, and when you are done working with them, you'll feel pretty bad about having given them your money."
Greg Goebel - I have talked with probably more than 10,000 dealers about special finance over the past two decades. The range of their commitment to special finance has been from “off the charts” to a “you couldn’t get me to touch it with a 10-foot pole.”
Bill Leslie - Before you take offense at the title of this column, please note that it is pointed at me. I'm the one who is stupid. I learn over and over that my success, and the success of my business, is dependent on the managers I hire. I seem to relearn this lesson about every 12 months. Maybe if I write it down, I'll remember it.
Thomas B. Hudson - There’s “new,” and there’s “used,” but sometimes even a seemingly black-or-white determination like this can turn more than a little bit gray. Here’s one court’s attempt to resolve the question of, “How new must a car be to be ‘new?’”
Todd Swickard - Is it the year for social networking in the car business, where we all connect to our customers and show them how good of a "friend" we are? Or is it the year that we make videos of everything? Why don’t we clog servers to show them video instead of pictures?
Gene Daughtry - Good people—in any business, this is a requirement. Your front-line people have to create a welcoming atmosphere so folks coming into your business feel comfortable. As the owner or manager, you have to work hard to train your people to represent your company the way you intended.
Kimberly Long - The dealership, located in Greeley, Colo., could have easily become a casualty of the credit crisis and recession like so many other businesses. In April 2009, the bank holding the dealership’s line of credit failed and was taken over by the FDIC, freezing that line of credit. “We’ve been operating without a line of credit. It’s been very interesting,”
David Keller - On November 6, 2009, the President signed the Worker, Homeownership, and Business Assistance Act of 2009 (WHBAA). This and many other factors can affect your business’ taxable income for 2009 and beyond. Some of the below changes are beneficial, and some are not.
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