Hearts and Heads
The publisher reflects on the tortuous path toward compliance education and certification.
The publisher reflects on the tortuous path toward compliance education and certification.
The CFPB has elected to forgo the rulemaking process and rely on enforcement to hammer businesses in the name of consumer protection.
Has your pool of quality applicants dried up? Trainer offers four new ways to find top performers in unexpected places.
IT expert explains how data theft happens, the possible implications, and five ways to prevent it at your store.
The father-and-daughter team of Mike and Sue Finneron built Canada’s No. 1 Hyundai dealership on the site of their disenfranchised Pontiac store.
Expert offers a six-point checklist for dealers who bring past credit challenges to the surety bond application process.
ADT gets the inside edge with Dealertrack DMS’s Sharon Kitzman.
General sales manager offers three tips for treating employees like family — without all the drama.
An Oregon dealer learned that enforcement of the federal Truth in Mileage Act can include tracing the chain of ownership back to the original seller.
Paper documentation is hurting your service department’s bottom line. Here’s how to fix it.
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